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Digital Ombudsmen

Log a new manifestation

Create a manifestation to register a suggestion, praise, query or complaint regarding the public power. You can also report something using your profile or anonymously. After logging your manifestation, you can monitor the status by the number of protocol or by accessing your profile on the Ceará Transparente portal.

Follow Manifestations

What is the Ombudsman?

In the context of public management, the Ombudsman is the main communication channel between the citizen and the different governmental institutions. It is through such body that any person can report something.

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How can I use it?

The Ceará Transparente portal was designed was designed with the improvement of communication in mind, with a focus on helping you, citizen, to communicate with the different governmental institutions. The system allows you to log new suggestions, praise, claims and complaints.

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Articles and Academic Journal

This area is reserved for the publication of professional and academic work which discuss Ombudsman, Access to Information, Participation, Social Control and related topics.

Digital Ombudsmen

The Controllership and General Ombudsman's Office (CGE) announces, based on the legislation applied to the matter, Ombudsman Management Reports containing the number of manifestations received, bodies and entities to which they are addressed, means of entry, most demanded subjects, as well as legislation on the subject.

Ombudsman manifestations Statistics

Check the statistics and data about the Ombudsman manifestations created by citizens. You can browse through the different sorts of manifestations – claim, complaint, praise, query or suggestion – to refresh the data currently shown.
Showing data from January - July of 2019
35,751
Total of valid entries
15.13 Days
Total of valid entries
88.5380356776707%
Responded on time

Digital Ombudsman Satisfaction Survey

Monthly statistic panels such as the consolidated data of the Ombudsman Satisfaction Survey from service evaluations in the period carried out by citizens on Ceará Transparente.
Showing data from the period of June of 2019
4209
Manifestations answered by the State of Ceará Government
140
Querie answered by the users of Ceará Transparente

Next events

Follow the schedule of events promoted by the State of Ceará. The planning encompasses events open to the public, as well as courses and workshops aimed at public servants in State bodies and entities, in order to promote engagement and spread practices which might contribute to the development of citizenship and society.

No event registered.

Ombudsmen Network

The management model of network Ombudsman ensures the uniformity of processes, procedures and availability of information and contributes to the implementation of public policies and the assessment of services provided.
You can use all channels below to engage in a dialogue and interact with the State of Ceará, its bodies and entities. Each one of them offers different tools so that you can log your suggestions, praise, queries, claims and complaints related to the public services, apart from following the latest information about the State Government. Talk, take part, follow and make your right as a citizen count.
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